Privacy Policy

Counos OŰ, a Exchange Services Company authorised and regulated by the Estonian Financial Intelligence Unit (FIU) under the license #14673576.

Counos Exchange is the world’s leading cryptocurrency trading platform, offering a wide array of tools to exchange the cryptocurrency to cryptocurrency or to cryptocurrency to FIAT and vice versa.

General Risk Disclosure | Terms & Conditions

You should seek advice from an independent and suitably licensed financial advisor and ensure that you have the risk appetite, relevant experience and knowledge before you decide to trade. Under no circumstances shall Counos Exchange have any liability to any person or entity for (a) any loss or damage in whole or part caused by, resulting from, or relating to any transactions related to CFDs or (b) any direct, indirect, special, consequential or incidental damages whatsoever. Cryptocurrencies markets are unregulated services which are not governed by any specific European regulatory framework (including MiFID). Therefore when using our Cryptocurrencies Trading Service you will not benefit from the protections available to clients receiving MiFID regulated investment services, such as access to the Financial Intelligence Unit (FIU) and the Financial Ombudsman Service for dispute resolution. Trading with Counos Exchange by following and/or copying or replicating the trades of other traders involves a high level of risks, even when following and/or copying or replicating the top-performing traders. Such risks includes the risk that you may be following/copying the trading decisions of possibly inexperienced/unprofessional traders, or traders whose ultimate purpose or intention, or financial status may differ from yours. Past performance of a Counos Exchange Community Member is not a reliable indicator of his future performance. Content on Counos Exchange's trading platform is generated by members of its community and does not contain advice or recommendations by or on behalf of Counos Exchange.

Privacy and Cookie Policy

At Counos Exchange, we’re committed to protecting and respecting your privacy. This Privacy and Cookie Policy (“Privacy Policy”) govern your access to and use of this Website, https://counos.exchange/ (the “Website”), and associated content, software, and mobile applications (collectively, the “Service”). This Privacy Policy also includes our Terms of Use which is located at About Page.

This Privacy Policy explains when and why we collect personal information about people who visit our Website or use our Services and how we use the personal information, the conditions under which we may disclose your personal information to others, and how we keep personal information secure. This Privacy Policy also explains how we use cookies and similar technology on our Website and in connection with our Services.

We may change this Privacy Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our Website or our Services, you are agreeing to be bound by this Privacy Policy.

What Information Do We Collect?

Counos Exchange (“Counos.Exchange”, “we” or “us”) collects (a) the e-mail addresses of those who communicate with us via e-mail; (b) aggregate information concerning what pages users access or visit; (c) information volunteered by the user (such as survey information and/or site registrations); (d) financial information provided by the user for user syncing and information purposes only; and (e) information related to your use of the Website and/or the mobile application, including IP address, geographic location, and date and time of your request.

How Do We Use the Information?

Counos.Exchange uses collected information for the following purposes:

  1. To fulfill a contract or take steps linked to a contract such as processing your registration on our Website or sending you information about changes to our terms or policies;
  2. Where it is necessary for purposes which are in Counos.Exchange’s or third parties’ legitimate interests such as (a) to provide the information or content you have requested; (b) to contact you about our programs, products, features or services; (c) for internal business purposes such as identification and authentication or customer service, portfolio tracking and user preference syncing between devices; (d) to ensure the security of our Website, by trying to prevent unauthorized or malicious activities; (e) to enforce compliance with our Terms of Use and other policies; (f) to help other organizations (such as copyright owners) to enforce their rights; and (g) to tailor content, advertisements, and offers for you or for other purposes disclosed at the time of collection.
    If you do not wish to receive marketing information about our programs, products, features or services, you may send an email to us at legal@counos.exchange
  3. Where you give us consent, such as (a) where you ask us to send marketing information to you via a medium where we need your consent, including alerts via mobile push notifications; (b) where you give us consent to place cookies and to use similar technologies and (c) on other occasions where we ask you for consent, for a purpose which we explain at that time.
  4. Where we are legally required to do so. We may also provide access to your personally identifiable information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Website, to limit our legal liability and protect our rights, or to protect the rights, property or safety of visitors of the Website or the public. In those instances, the information is provided only for that purpose.

How Do We Share Your Information?

We do not share or sell your personal data to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  1. It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
  2. We transfer information about you if Counos.Exchange is acquired by or merged with another company. In this event, Counos.Exchange will notify you before information about you is transferred and becomes subject to a different privacy policy.
  3. We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
  4. We provide such information to third parties who have entered into non-disclosure agreements with us.
  5. We provide such information to a company controlled by, or under common control with, Counos.Exchange for any purpose permitted by this Privacy Policy.
  6. We may aggregate, anonymize, and publish data for statistical and research purposes only. For example, we may compile and share information related to the popularity of certain products tracked by users. In any such instance, the information will not be able to be traced back to any individual.

Cookies and Web Beacons

A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a Website’s computers and stored on your computer’s hard drive. Cookies are required to use some Counos.Exchange services. Counos.Exchange and its ad management partners (“Ad Partners”) use cookies to record current session information.

Our Ad Partners may also from time to time use web beacons (also known as Internet tags, pixel tags, and clear GIFs). These web beacons are provided by our Ad Partners and allow Ad Partners to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the Ad Partners. Web beacons enable our Ad Partners to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our Website.

With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, geographic location, telephone number, or e-mail address.

You can opt-out of Google Analytics data collection with the Google Analytics Opt-out Browser Add-on.

You may also wish to refer to this website for additional information about disabling cookies from your browser: http://www.allaboutcookies.org/manage-cookies/.

Data Storage

counos.exchange uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Counos.Exchange and the related Website and mobile application. Counos.Exchange owns the code, databases, and all rights to the Counos.Exchange Website and mobile application and Services.

Security

We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorized personnel may gain access to your personal information despite our efforts. You should note that in using the Counos.Exchange service, your information will travel over the Internet and through third-party infrastructures and mobile networks, which are not under our control.

We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

Retention of Your Personal Information

We retain information as long as it is necessary to provide the Services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until you ask us to delete it or your account is deleted, whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Information about you that is no longer necessary and relevant to provide our Services may be de-identified and aggregated with other non-personal data to provide insights which are commercially valuable to Counos.Exchange, such as statistics related to the use of Counos.Exchange’s Website and application.

Children

The Counos.Exchange service is not intended for children under the age of 1, and we do not knowingly collect information from children under the age of 18.

Children aged 18 or younger should not submit or use the Services.

Consent to Worldwide Transfer and Processing of Personal Information

Counos.Exchnage is located in the Estonia and the terms of this Privacy Policy and the related Terms of Use shall be governed by and construed in accordance with EU and EEA law. If you are not located in the EU or EEA, by accessing the Website and Services and providing personal information through it, you agree and acknowledge and consent to the collection, maintenance, processing, and transfer of such information in and to the EU and EEA and other countries and territories. These other jurisdictions may have different privacy laws from your home jurisdiction and provide different levels of protection of personal information. You agree that the terms of this Privacy Policy and the Terms of Use will apply and you consent to the transmission and processing of your personal information in any jurisdiction.Counos.Exchnage is located in the Estonia and the terms of this Privacy Policy and the related Terms of Use shall be governed by and construed in accordance with EU and EEA law. If you are not located in the EU or EEA, by accessing the Website and Services and providing personal information through it, you agree and acknowledge and consent to the collection, maintenance, processing, and transfer of such information in and to the EU and EEA and other countries and territories. These other jurisdictions may have different privacy laws from your home jurisdiction and provide different levels of protection of personal information. You agree that the terms of this Privacy Policy and the Terms of Use will apply and you consent to the transmission and processing of your personal information in any jurisdiction.

EU and EEA Users’ Rights

If you are habitually located in the European Union or European Economic Area, you generally have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We briefly describe these rights below:

   You have the right to access your personal data and, if necessary, have it amended, deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes. You can opt out of receiving e-mail newsletters and other marketing communications by following the opt-out instructions provided to you in those e-mails. Transactional account messages will be unaffected even if you opt out from marketing communications.

Complaints

Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority, although we hope that we can assist with any queries or concerns you may have about our use of your personal data.

Your California Privacy Rights

California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information, please email us at legal@counos.exchange with the subject line “Request for California Privacy Information”; we will send you a reply e-mail containing the requested information. Not all information sharing is covered by the California “Shine the Light” requirements and only information on covered sharing will be included in our response.

California Do Not Track (DNT): Because there is currently no industry or legal standard for recognizing or honoring DNT, we do not currently respond to DNT signals.

Changes

Counos.Exchange may periodically update this policy. We may notify you about significant changes in the way we treat personal information by placing a prominent notice on our Website so please check back occasionally to ensure that you agree with the changes. If you do not, do not use the Website, the application or our Services.

Questions

Any questions about this Privacy Policy should be addressed to this e-mail address: legal@counos.exchange.

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